Your Data Protection Privacy Policy and Terms and Conditions

Privacy Policy

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Privacy Policy

An Overview

In very basic terms we totally respect your personal information and will only ask you for information we really need from you. We will look after your information in the same way we would wish ours to be looked after, keeping it secure! We will only share it with others where we need their help to deliver our service to you (such as our professional printing laboratory who may need your name and address to deliver your purchases). Be assured that we will never share your information in any other circumstances – nor will we  sell it on elsewhere! Here are more details -

My full privacy policy

Introduction

Cleo Bolt Photography takes your privacy very seriously. This privacy policy has been prepared in line with the EU’s General Data Protection Regulation (GDPR), which promotes fairness and transparency for all individuals in respect of their personal data. This privacy policy applies to all data we process, and by using Cleo Bolt Photography you consent to our collection and use of such data. 

1. The Data I collect

As a data controller we collect a variety of data in order to deliver our services, and we will manage your personal data transparently, fairly and securely.

We may ask you to provide us the following data –

Your first and last name, your address, your post code, your e-mail address, your telephone number.

We will also record a date of birth for all persons we photograph under the age of 13 and require the parent or a legal guardian to consent to photography

Obviously being a photographic business we also create and manage images as per our contractual agreement(s).

we use the above data to ensure your products are delivered by courier or mail where appropriate and to deliver our service to you.  We will also use your personal data for marketing purposes and to personalise your experience.

We collect this data on the following lawful basis: to arrange or fulfil a Contract, to comply with legal obligations.

When you visit our website we also collect Cookies. These are small pieces of data that websites send to a user's computer and are stored on the user's web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example. This helps us to deliver our service to you for Marketing Purposes

2. We will never share your data with anyone except where required to fulfil our contract.  

3. We will never sell your data to anyone.

To enable fulfilment of our contract, we share personal data with the following third parties:

4.We use Google Analytics to analyse  the use of our web site. We use Wix as our web site hosting platform.

5. We use Quickbooks for accounting purposes.

There are also certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.

How do we keep your personal data secure?

We keep your data secure by following internal policies of best practice and training for staff. By using Secure Socket Layer (SSL) technology when information is submitted to us online, 

In the unlikely event of a criminal breach of our security we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the


Changes to our privacy policy and control

We may change this privacy policy from time to time. When we do, we will let you know by changing the date on this policy, notifying customers of only significant changes. By continuing to access or use our services after those changes become effective, you agree to be bound by the revised privacy policy.


You have the following rights -

  • the right to be informed about the collection and use of your personal data

  • the right of access to your personal data and any supplementary information

  • the right to have any errors in your personal data rectified

  • the right to have your personal data erased

  • the right to block or suppressing the processing of your personal data

  • the right to move, copy or transfer your personal data from one IT environment to

    another

  • the right to object to processing of your personal data in certain circumstances, and

  • rights related to automated decision-making (i.e. where no humans are involved) and profiling (i.e. where certain personal data is processed to evaluate an individual).

While we do not hold personal data any longer than we need to. The duration will depend on your relationship with us, and whether it is ongoing. We may keep some of your personal data for 7 years for legal tax purposes.

 

Terms and Conditions

Terms and Conditions
 

Privacy Policy

An Overview

I promise to be respect your views and will be fair and transparent in our every interaction.

If you have a query, I promise to discuss it with you and deal with it in timely manner.

If you need to rearrange or cancel our Contract, please do chat about it.  I aim to always be flexible.  

My Terms and Conditions in Detail.

In the following Terms and Conditions:
“Business” shall mean Cleo Bolt Photography “Client(s)” shall mean “You” the Parties to the Contract;

“Event” shall mean the Event title inserted into the Contract; “Photographer(s)” shall mean Business or Photographers Name
“Products” shall mean any USBS, frames, portfolio boxes, prints or other items listed in the Contract;

“Services” shall mean photography to be carried out at the Event and any other Services agreed between the Client(s) and the Photographer and set out in the Contract;

It is agreed that the following terms and the Contract set out constitute the entire agreement made between the parties, and that no variation or modification of the contract shall be effective unless agreed by both parties in writing. Each party acknowledges that, in entering into the contract, it has not relied on any statement, representation, assurance or warranty (whether made negligently or innocently) other than those expressly set out in the Contract and these Terms & Conditions.

Booking Fee

The Photographer(s) will confirm the Event, Date, Time, Services upon receipt of cleared funds in

respect of the Booking Fee.

The Parties acknowledge that the Booking Fee is non-refundable or transferable in the event of cancellation by the Client.

Payments

Cleo Bolt Photography will require a booking fee of 50% of the event price at the time of reserving the date.   

All payments must be received in cleared funds prior to the Event.
Following payment of the Booking Fee, the balance of fees due is to be paid as follows:

  • Full payment of Event fees not later than 10 days prior to the Event.

  • Payment for any products must be made at the time of order.

Failure to make payment by the dates stipulated may result in cancellation.

Payment is accepted by rBank Transfer (BACS) or major credit card.

No products will be delivered until all payments have been received in full in cleared

funds.

Where payment is to be made by a third party, the Parties acknowledge that they shall remain responsible for any balance outstanding in respect of the Contract.

Licence and Coverage:

The Photographer(s) shall be granted artistic license in relation to the poses photographed and the locations used. Although every effort will be made to comply with the Clients’ requirements, the Photographers’ judgement regarding the location, poses and number of photographs taken shall be deemed correct and not subject to dispute.

For Events involving a church ceremony or at certain other venues, the Photographer(s) movements are sometimes restricted by the minister of official in charge: photographing of parts or even all of the ceremony or occasion may be restricted or prohibited, as may the use of artificial lighting. The Photographer(s) cannot accept responsibility for limited coverage in such circumstances.

Whilst the Photographer(s) shall endeavour to fulfil the Clients’ requirements, the Photographer(s) cannot be held responsible for non-availability of subjects or adverse conditions which may delay the progress of proceedings, preventing the coverage of certain specified shots.

Any alterations made to this Contract by the Clients once details have been confirmed may only be made at the discretion of the Photographer(s) and should be agreed in writing. Where the

Photographer(s) is unable to accommodate alternative arrangements (such as change of ceremony date and or venue) the Photographer(s) are not liable to compensate the Client(s) in any way whatsoever.

Image and Reproduction

All print and presentation sizes quoted are approximate and subject to change at the discretion of the Photographer(s) and may be subject to slight variation. Whilst every effort will be made, the Photographer(s) cannot guarantee exact colour matching and is not held responsible for any colour variations which may occur due to light and location variations.

Due to limitations of computer monitors and variations of computer operating systems, it is understood that images viewed via this method may appear differently according to the specification of each monitor/computer and that prints may not match images rendered on any particular computer monitor.

Where images are made available for use on a USB device, reasonable steps are taken to ensure compatibility, but you acknowledge that USBs may not play on all devices including and not exclusive to computers.

Only quality branded USB’s are used and each is checked prior to delivery. However, it remains the responsibility of the Clients to check for in-transit damage. The Photographer(s) cannot be held responsible for damage to equipment resulting from defective media.

Retouching

Retouching is included at the discretion of the Cleo Bolt Photography

Reorders

All reorders shall be treated as an extension of the Contract and no responsibility for any error will be accepted unless orders are provided in writing.

Products

In the event a product is no longer available a suitable alternative of similar quality will be offered. The photographers’ choice of an alternative will be deemed as correct and acceptable to the Client(s). Any surcharge resulting from the order of a new product following rejection of a replacement will be the responsibility of the Client(s).

Ownership

All images shall remain the sole property of the Photographer(s) at all times.

All completed products shall remain the property of the Photographer(s) until full payment is received.

Copyright

Any images or copies of images whether stored digitally or otherwise and any computer program including any source or object code, computer files or printed documentation relating to such

images are protected by the Copyright and Design Act 1988 and remain the copyright of The Photographer(s) at all times unless there is express written agreement to the contrary. It is contrary to the Act to copy or allow to be copied photographically, electronically or by any other means an image created as part of this contract without the written permission of the Photographer(s).

Substitution

In the unlikely event that the assigned Photographer is unable to attend your Event due to unforeseen circumstances, Cleo Bolt Photography reserves the right to offer an alternative date or dates.

Insurance & Limitation of Liability

The Photographer(s) will maintain Public Liability and Professional Indemnity insurance at all times. However, in the unlikely event of a total photographic failure or cancellation of this Contract by either party or in any other circumstance, the liability of one party to the other shall be limited to the total value of the Contract.

Neither party shall be liable for any indirect or consequential loss.

Force Majeure

The due performance of this contract is subject to alteration or cancellation due to a Force Majeure Event. A Force Majeure Event means an event beyond the control of a party, which by its nature could not have been foreseen or, if it could have been foreseen, was unavoidable, and includes,

without limitation, acts of God, storms, floods, riots, fires, sabotage, civil commotion or civil unrest, interference by civil or military authorities, acts of war or armed hostilities or other national or international calamity or one or more acts of terrorism or failure of energy sources. For the avoidance of doubt, it does not include circumstances where the Photographer(s) attend an Event to perform the Services and any of the Parties fail to attend.

Conduct

It is the responsibility of the customer to ensure the co-operative behaviour of subjects at a shoot. Should the photographer(s) feel unsafe at the contracted photoshoot or be subject to abuse and the customer cannot control or prevent the situation then the photographer is entitled to advise the customer of that situation and leave without forfeit on this contract.

Cancellation

Where the Photographer(s) has to cancel the Event, due to circumstances beyond his/her control the full amount of the Booking Fee and any further payments received will be returned to the Client(s).

Where it is possible a re-shoot may be arranged (if practicable) however, the Photographer(s) will not be responsible or liable for any additional costs incurred by the Client(s).

Should the Client wish to cancel this contract at any time, Notice of Cancellation must be given in writing to the Photographer (s). In such circumstances, the Client will be liable to pay the

Photographer(s) the following sums-

  • Notice received 14days prior to the event date or more: Booking Fee only.

  • Notice received less than 14 days but more than 5 days: 50% of the agreed balance due will

    be payable.

  • Notice received of 5 days or less: 100% of the agreed balance will be payable.

    Where no package has been selected on the original booking form, the agreed balance will be accepted as being £145.00 and the date of cancellation will be deemed to be the date the Photographer(s) receives written Notice of Cancellation, as confirmed by the Photographer.

Where an Event is postponed until a later date, the postponement will be treated as a cancellation in accordance with the above payment structure. If the photographer can accommodate the date a 50% allowance of the amount due will be transferred to that new date and a new contract will be commenced.

VAT

All prices quoted include V.A.T at the prevailing rate where applicable.

Complaints

All complaints should be raised by the Client directly to the Photographer in writing within 14 days of the occurrence which gives rise to the complaint. The Photographer will consider the complaint and shall provide a response to the Client within 14 days of receipt of the Complaint. In the unlikely

event of an unresolved complaint the Client may request the Guild of Photographers to mediate but only on the basis that its decision shall be final and binding upon both parties.

Notices

Any Notice relating to this contract should be in writing and sent by recorded delivery to the address stated in the Contract.

Governing law and jurisdiction

The parties irrevocably agree any dispute arising out of this contract shall be governed and construed in accordance with English Law and that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

Cleo Bolt Photography